NetApp Could Learn From Cisco

NetApp could really learn something from Cisco. Cisco offers all of its product manuals and documentation to everyone. In order to get access to NetApp’s documentation, you have to apply to their NOW (NetApp On the Web) site. In order get the necessary level of access you need to supply a serial number.

We are trying to learn as much as possible about our future NetApp equipment so that we can be prepare once it arrives and is installed, the problem is that you need a serial number to apply for a NOW account. How bogus. I eventually did get the necessary items by contacting our VAR and they downloaded them for us, but it was an extra unnecessary step.

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